Terms & Conditions

1. Cash in Advance (CIA) customers.

Orders less than $10,000 are required to be paid in full upon order.
Orders $10,000 or greater require a 50% deposit to be processed. Balance is due five (5) business days prior to delivery.

2. Accounts with Credit Terms.

Payments are due 30 days from invoice date unless Order Acknowledgment indicates otherwise. Post dated checks are not acceptable. Century may, in its sole discretion, reduce or eliminate any credit line extended.

3. Payments.

Payment may be made by bank check, company check, or wire transfer. Post dated checks are not acceptable. Credit card payments may be made only for CIA customers. Century has the right to apply any payment received to any outstanding invoice, obligation, or account balance of Customer, regardless of any designation or instruction given by Customer with respect to such payment. Any partial payments made or marked in full satisfaction, or with similar restrictive language, of an invoice, obligation or account must be sent exclusively to Century Kitchens, Inc., Attn: Payment Dispute Dept., Po Box 546, Colmar, PA 18915. Acceptance of any partial or restricted payment by any other department or lockbox shall not constitute an accord and satisfaction, and Century may accept such payment without prejudice to its right to recover the full amounts due. A $50 service charge will be applied for returned payments.

4. Not in Good Standing.

Overdue payments are subject to interest at 1.5% per month. Century may avail itself of all legal methods of collection and remedies for nonpayment, including attachment of mechanics liens, the cost of which may be charged to Customer. Century may cancel, withhold, and not reschedule deliveries on accounts not in good standing, which includes past due on payments or exceeded credit limits.

5. Cancellation / Change.

Century provides a three (3) day grace period from date of order to change or cancel order.
After that time, order cannot be changed or cancelled, is subject to full payment, and deposits are non-refundable.

6. Installation and adjustments.

Customer is responsible for installation and adjustments of merchandise.

7. Countertops.
a. All countertops are required to be inspected prior to signing, “Received in Good Condition”. No credits or replacements issued once signed.
b. Solid surface or granite orders must be paid in full at time order is placed. Changes to original design will result in revised quote that must be signed and paid in full. If second trip is made in order to template or to deliver, a fee of $300 will be applied.
c. No warranty on countertops.

8. Delivery.

Customer must be in good standing to be eligible for deliveries. Ship date on Order Acknowledgement is tentative. Customer advised of ship date two (2) weeks prior to actual ship date. Delivery must be cancelled / rescheduled 1 week prior to scheduled delivery date or is subject to a $350 fee. Free delivery with a minimum order of $1,000; otherwise, delivery fee of $350 is applicable. Deliveries are to a garage (1st choice) or ground floor only.

9. Acceptance.

Customer or authorized agent must be present to sign, date, and accept delivery. It is Buyer’s responsibility to verify quantities received, inspect for damage, and sign/date ship tickets. Claims for shortages, errors, or damage to cartons must be noted on ship ticket at time of delivery or otherwise waived. Concealed damages must be reported in writing to your Century representative within 2 weeks of delivery or otherwise waived. In no event shall Century be responsible or liable for any liquidated, consequential, special, or indirect damages. If Customer wrongfully fails to accept shipment, after 30 days, Century, at its sole discretion, may either dispose of materials or store materials subject to a storage fee of $100 per week.

10. Returns.

Only defective merchandise may be returned. Returns must be made within 30 days of delivery, uninstalled, and in original box. Replacement items will be even exchanged. Floor samples are final and not returnable.

11. Credits / Refunds.

Credits or refunds for any reason will be at Century’s sole discretion. Only stock items are eligible for return, and if accepted by Century, are subject to a 35% restocking fee.

12. Warranty.

Century has a 10-Year limited warranty to repair or replace any material that is proven to be defective. Century will not be responsible or liable for labor cost or damages on any warranty item. See separate “10 Year Warranty.”